We understand that life happens, but to respect our practitioners’ time and other clients, we require a minimum of 48 hours’ notice for cancellations or appointment changes.

• Cancellations made within 48 hours or failure to aMend your appointment may result in a late cancellation fee.

Thank you for your understanding and cooperation.

Our clinic is conveniently located at 85 Elizabeth Street, Paddington NSW 2021.

• Parking: On-street parking is available nearby but may be limited during peak times. We recommend allowing extra )me to find a spot.
• Public Transport: Paddington is well-serviced by public buses, and the nearest train stations (Edgecliff and Kings Cross) are within walking distance. If you need assistance with directions, our friendly team is happy to help when you book.

We accept the following payment op)ons:

• Cash
• All major credit and debit cards (Visa, Mastercard, AMEX)

At this stage, we do not accept Afterpay, Zip Pay, cheques, or bank transfers for treatments. Payment is required in full at the time of your appointment.

No. As all services provided are cosmetic and non-essential medical treatments, they are not covered by Medicare or private health insurance. We’re happy to provide detailed treatment invoices for your records, but these cannot be submitted for health fund rebates.

We want you to love your purchase, but if something’s not quite right, we offer the following return options:

1. Refunds
You may return your item within 14 days of delivery for a refund, minus an $8.95 handling and restocking fee.

You are responsible for return shipping and secure packaging.

Original shipping fees are non-refundable.

2. Exchange or Store Credit
If you'd prefer an exchange or store credit, you may return the item within 14 days:

No restocking fee will apply.

Return shipping and packaging costs remain your responsibility.

Please Note: All returned products must be unopened, unused, and in original packaging to be eligible.

Product Reactions or Skin Sensitivities
Our range includes medical-grade skincare, which should always be used as directed. We provide tools and product information online to assist with product selection.

If you experience a skin reaction:

Stop using the product immediately and contact us at (02) 9328 7075.

Notify us within 7 days, providing:

Photos of the reaction

Batch number of the product

Once verified:
A Reply Paid address will be issued for your return.

You are responsible for return packaging.

Upon inspection, you will receive either a full refund or product replacement.

If insufficient proof is provided, only a 50% refund may be issued.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 24 hours of delivery:

Email us with photos of the item and details of the issue.

We’ll provide a Reply Paid address for returns.

You must use Signature on Delivery when returning items.

A replacement or refund will be issued once we receive and inspect the item.

Change of Mind
If you’ve changed your mind, you may return your product within 7 days of receipt:

Product must be unopened, unused, and in original condition.

Shipping costs (both ways) are your responsibility.

If you received free shipping, the standard shipping cost will be deducted from your refund:

Standard: $6.99
Express: $16.95

If your purchase included a Gift With Purchase, it must be returned with your item.

Refunds may be denied or reversed if the gift is not returned.

Faulty Products
If you believe you’ve received a faulty item:

Contact us with a detailed explanation, along with photos or a video and the product’s batch number.

Upon confirmation, we will organise a replacement or full refund, including all related shipping costs.

For all return or refund queries, please reach out to our customer support team via phone at (02) 9328 7075 or email. We're here to help!

At Restoration Medicine, we offer a comprehensive range of non-surgical aesthetic and skin treatments designed to rejuvenate, enhance, and support your skin’s health.

These include:
• Laser therapies
• Advanced skin rejuvenation
• Cosmetic treatments
• Medical-grade skin needling
• Chemical peels
• Customised skincare prescriptions and plans

If you’re unsure where to start, your first step is a personalised consultation. During this appointment, we will assess your skin type, lifestyle, medical history and specific concerns to determine the most suitable treatment plan tailored to you.

Your safety and results are our top priority. All treatments at Restoration Medicine are performed by highly trained, medically qualified practitioners, including registered nurses and doctors who specialise in skin health, aesthetic medicine and laser safety.

Each practitioner has undergone rigorous training and continues to upskill with the latest advancements in the industry. You can rest assured you're in expert hands.

Booking a consulta)on is easy. You can schedule an appointment in the following ways:

• Online via our website booking portal
• By phone on (02) 9328 7075
• In person at our Paddington clinic

A consultation fee applies, which may be redeemable against your treatment depending on the service.

Yes! We offer a variety of skin treatment packages and ongoing skincare plans designed to support your long-term skin goals.

These packages often include bundled pricing, which can offer greater value and are customised following your initial consultation to suit your unique skin needs and treatment plan.

Absolutely. At Restoration Medicine, we only use TGA-approved (Therapeutic Goods Administration) medical devices and professional-grade products that meet Australian health and safety standards.

Our practitioners are trained to tailor treatments safely across all skin types, taking into consideration your individual skin tone, texture, and any underlying concerns.

Yes, we welcome all genders at Restoration Medicine. Skin health and aesthetic treatments are for everyone. Please note, for legal and safety reasons, all clients must be at least 18 years old. If you appear underage, we may request valid photo ID before proceeding with treatment.

We currently ship within Australia only. International shipping is not available at this time.

Delivery times depend on your selected shipping method and location:

• Standard Shipping: Delivered within 7 business days
• Express Shipping: Delivered within 3 business days*

*Please allow up to an additional 3 business days during peak periods such as sales, public holidays or Christmas.

• Standard Shipping: Flat rate of $14 AUD (Free for orders over $100 AUD)
• Express Shipping: Flat rate of $20 AUD

Once your order is dispatched, tracking details will be emailed to you via our shipping provider.

Please note: We are not liable for delays, lost parcels or tracking issues once the item has been handed over to the carrier.

Orders are typically dispatched on the next business day.

Please note:
• We are closed on weekends and public holidays.
• Orders placed during these times will be processed on the next business day.

Please double-check your shipping address, including unit or business names, before submitting your order.Unfortunately, we cannot be held responsible for orders delayed or lost due to incomplete or incorrect address details.

Yes, we ship to PO Boxes and parcel lockers across Australia.

Yes, local pickup is available. You’ll be contacted via email when your order is ready for collection.