Restoration Medicine – Paddington

At Restoration Medicine, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit our website, place an order, or interact with us.

By using our website (www.restorationmedicine.com.au) or purchasing our products, you agree to the terms of this Privacy Policy.

1. What Information We Collect
When you interact with our website or services, we may collect the following types of personal information:

• Contact Details: Name, email address, phone number, billing and shipping address.
• Order Details: Products purchased, order history, payment method (note: we do not store your full credit card information).
• Account Information: If you create an account, we may collect a username, encrypted password, and account preferences.
• Device & Usage Data: IP address, browser type, time zone, referring pages, and pages visited on our website (via cookies or analytics tools).
• Communications: Emails or other messages you send to us (including enquiries, feedback, or support requests).

2. How We Collect Your Information
We collect personal information in several ways, including when you:

• Visit or browse our website
• Create an account
• Place an order or make a purchase
• Subscribe to our newsletter or marketing emails
• Contact us via email, phone, or contact form
• Interact with our social media pages
• Use cookies or analytics on our website (see Section 6)

3. How We Use Your Information
We use your personal information to:

• Process and deliver your orders
• Communicate order updates and respond to enquiries
• Provide customer support
• Improve and personalise your website experience
• Send marketing communications (if you have opted in)
• Meet legal obligations or respond to lawful requests from authorities
• Prevent fraud and maintain website security

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link at the bottom of our emails.

4. Disclosure of Your Information
We will never sell or rent your personal data. However, we may share your information with trusted third parties in the following circumstances:

• Payment gateways (e.g., Stripe, PayPal) to process transactions
• Shipping providers to deliver your orders
• IT and marketing service providers for website hosting, analytics, and communications
• Legal or regulatory authorities if required by law or in relation to a legal claim

All third parties are required to comply with privacy laws and safeguard your information.

5. Storage & Security
We store your data on secure servers and take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

While we implement industry-standard safeguards, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account and password.

6. Cookies & Website Analytics
We use cookies and similar technologies to enhance your browsing experience, track website performance, and understand user behaviour. These may collect:

• Device type
• Browsing activity
• Location data (if enabled)

You can control or disable cookies through your browser settings, but some parts of the site may not function properly as a result.

7. Accessing & Updating Your Information
You have the right to:

• Access the personal information we hold about you
• Request corrections or updates to your data
• Withdraw consent or opt out of marketing communications

To make a request, please contact us using the details below.

8. Third-Party Links
Our website may contain links to third-party websites (e.g., social media, product manufacturers). We are not responsible for the privacy practices or content of these external sites.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically to stay informed.

10. Contact Us
If you have any questions, concerns, or requests regarding your privacy, please contact:

Restoration Medicine – Paddington
LOCATION: 2/282 Oxford St, Paddington NSW 2021
PHONE: (02) 9328 7075
EMAIL: info@restorationmedicine.com.a